Delivery & Returns

DELIVERY


Standard UK

  • FREE UK delivery on orders over £50
  • Standard UK postage for orders under £50: £3.95

We use Royal Mail’s 48 Hour service for all our standard UK orders.
When your order has been dispatched, we will send you a confirmation email. Your parcel will be with you in 3-5 working days (although it can take a little longer at busy times).

 

Express UK

  • Express UK postage for all orders: £4.95

Order by 2pm Monday to Friday to receive your order in 1-2 working days (excluding Bank Holiday weekends). Please note any orders placed after 2pm on a Friday or over a Bank Holiday weekend will be despatched on the next working day.

 

    We use Royal Mail’s 24 Hour service for all our standard UK orders.
    When your order has been dispatched, we will send you a confirmation email. Your parcel will be with you in 1-2 working days (although it can take a little longer at busy times).

     

    EU International

    • EU Standard postage for all orders: £12.00 

    When your order has been dispatched, we will send you a confirmation email. Your parcel will be with you in 7-10 working days (although it can take a little longer at busy times).

     

    Rest of the World International

    • Rest of the World Standard postage for all orders: £15.00

    When your order has been dispatched, we will send you a confirmation email. Your parcel will be with you within 14 working days (although it can take a little longer at busy times such as Christmas or Black Friday Weekend).

     

    Customs and Duties

    All orders are shipped directly from the UK, you may have to pay customs fees when your parcel reaches the country you live in. You are responsible for any import duties, customs and local sales taxes, and you’ll need to pay these fees to release your order from customs. We don’t have any control over customs and import tax and we can't tell you exactly how much you will be charged, as this varies widely depending on the country you live in. 

     

    RETURNS

    If you find your order isn't quite right for whatever reason don't worry, please return it to us within 56 days of placing your order using the UK FREEPOST label (included with your order) or click the link below to produce a FREE UK prepaid Royal Mail Postage label.

     

    • Fill in the returns section on your delivery note and pop it in the bag with the items you want to return.
    • Please return all items unworn, clean, with the tags on and in its original packaging. For hygiene reasons, Face Coverings cannot be returned unless they are faulty.
    • Refunds will be made to the payment method you used on the original order. Please note, this may take up to 10 working days to appear from the date that you receive the refund confirmation email.
    • Postage will only be refunded if goods are faulty.
    • International orders may be returned, but at your own cost. Refund will be made within 10 days of receipt of returned goods.
    • Notification of any damaged items, shortages or other discrepancies must be received within 5 days of delivery.

    If you have misplaced the FREE UK prepaid postage label that was included with your order, please CLICK HERE to create your FREE UK Royal Mail Postage label online. 

     

    CANCELLING YOUR ORDER

    You are entitled to cancel your order for a full refund should the goods not have left our warehouse. Do this by contacting us by email or telephone, quoting your name, order number and date of order. Your refund will be paid as soon as we can and always within 10 working days using the same method in which the payment was received.