To sign in (or create an account, if you don’t already have one) click the ‘Login’ button in the top right corner of our website.

Enter your email address and we will send you a 6-digit log in code to your email account. No need to remember passwords!

Once signed into your account you can change your personal details, email address, name, address etc on your profile page.

You will also be able to see all orders you have placed.

You can use all major cards and payment methods such as;
Visa, Visa Electron, MasterCard, Maestro, Amex, Apple Pay, Google Pay, PayPal, Gift Cards and PayPal.

Your payment will not be accepted if the credit/debit card you are using is not registered to the same address as the billing address that is on your order. This is a measure we take to protect both our customers and ourselves from fraud.

If your card is registered to the same address, please ensure that you have entered the correct security code and expiry date. If this still doesn’t work, your card issuer may have declined your payment. Please contact them directly as we do not have any information about why payments are declined.

Yes, you can pay using PayPal.

PayPal is a secure payment method you can use to make a payment online. You only need your email address and password to make a payment.

You can choose this method of payment to pay at the time of your order.

 If for any reason the payment has been declined, an immediate message will be displayed on the PayPal payment page to indicate this.

If there are any queries you may need to contact PayPal for further assistance.

• FREE UK delivery on orders over £50  
• Standard UK postage for orders under £50: £3.95 
• Express UK delivery: £4.95
• EU Delivery: £12
• Rest of the World Delivery: £15

For our full delivery policy please click here: lilyandmeclothing.com/pages/delivery-policy

When your order has been dispatched, we will send you a confirmation email. Please note if a discount code takes your basket below £50, then delivery will be charged at £3.95

Please keep in mind that delivery dates are estimated – sometimes your order may arrive a little earlier or a bit later than expected, delays are rare but if you have not received your order within 7 working days please contact our team.

Orders are dispatched Monday to Friday.

Any order placed after 2pm will not be dispatched until the next working day.

A dispatch confirmation email will be sent to you once your parcel has been sent.

If you would like to track your order, please go to https://www.royalmail.com/track-your-item

You’ll also find a tracking number in your dispatch confirmation email. Tracking information may take 24 hours to be updated.

Fill in the returns section on your delivery note and pop it in the parcel with the unwanted items.

Please make sure garments have not been worn or washed and have all tags attached.

Within your parcel there will be pre-paid returns label, pop this on the front of the parcel and take to your local post office.

Please obtain your receipt from the Post Office as proof of postage.

You have 30 days from the date on your order to return garments to us, for a refund.

Please note postage costs are not refundable unless your item is faulty.

Please use the link below to generate your label;

https://www.royalmail.com/track-my-return#/details/1265

W will process your return within 10 days of receiving the parcel back to us. However, this can be slightly longer during busy periods.

Please allow ten days from the date of your return being sent to us to process your parcel.

If it has been over ten days, please contact our Customer Services team for more information. Can we ask that you have your order number and proof of postage to hand as this will assist the team.

We supply to multiple stockists around the UK and Ireland and each store have their own individual returns and refund policies. Any purchases made in an independent stockist must be returned directly to them for a refund to take place.

Yes, fill in your return paperwork adding in the size you would like to exchange.

Exchanges are subject to stock availability at the time of processing your return, and we cannot guarantee your requested item will be in stock when your return is received.

You can buy Gift Vouchers online.

They can be purchased in
denominations of £10/£25/£50/£75/£100.

If buying as a gift you have the
option to send straight to the recipient. Just click the ‘I want to send as a
gift’ box on the gift voucher page.

Gift Cards may be redeemed online at
www.lilyandmeclothing.com

Once at checkout, add the gift card code in the ‘Promotional code or Gift card box’.

If your order exceeds the value of the Gift Card, you can pay the remaining balance using a credit or debit card.

Gift Cards cannot be exchanged for cash.​

Your Gift Card is valid for 24 months.

Treat your Gift Card like cash. If it gets lost, stolen, or damaged, we are unfortunately unable to replace it.

To redeem a discount code, enter your code into the ‘Promotional code’ box on the checkout page. If the code is valid, your discount will be applied. Please note, only one promotional code or discount can be used per order. Our promotional codes cannot be used on sale item(s) unless otherwise stated.

If your code is not working, check that you are entering into the ‘Promotional code’ box correctly. Voucher codes are set to expire after a certain time, so it might be that you’re using an outdated code. Most of our vouchers are for single use and case sensitive.

As long as the code was valid at the time of ordering, we will honour your discount code. All you need to do is wait until you receive the parcel, then contact our customer experience team with the discount code, your email address and order number. We'll then refund the amount back to you.

If we reduce your items within 24 hours of ordering, we will honour the sale price. Once you receive your parcel, please contact our customer services team on 01452 207 766 and we'll refund the difference back to you.

Our size guide has all measurements and a handy how to guide on how to measure;
https://www.lilyandmeclothing.com/pages/size-guide