You can use all major cards and payment methods such as;
Visa, Visa Electron, MasterCard, Maestro, Amex, Apple Pay, Google Pay, PayPal, Gift Cards and PayPal.

Your payment will not be accepted if the credit/debit card you are using is not registered to the same address as the billing address that is on your order. This is a measure we take to protect both our customers and ourselves from fraud.

If your card is registered to the same address, please ensure that you have entered the correct security code and expiry date. If this still doesn’t work, your card issuer may have declined your payment. Please contact them directly as we do not have any information about why payments are declined.

Yes, you can pay using PayPal.

PayPal is a secure payment method you can use to make a payment online. You only need your email address and password to make a payment.

You can choose this method of payment to pay at the time of your order.

 If for any reason the payment has been declined, an immediate message will be displayed on the PayPal payment page to indicate this.

If there are any queries you may need to contact PayPal for further assistance.

• Express UK postage for all orders: £4.95 

Order by 2 pm Monday to Friday and you should receive your order in 1-2 working days. (excluding Bank Holidays). Please note any orders placed after 2 pm on a Friday or over a Bank Holiday will be despatched on the next working day.

We use Royal Mail 24 Express Service for all our express UK orders.

When your order has been dispatched, we will send you a confirmation email. Your parcel should be with you within 1-2 working days. (Please be aware delivery times can vary especially during busy periods and cannot be guaranteed).

Orders are dispatched Monday to Friday. Any order placed after 2pm will not be dispatched until the next working day. A dispatch confirmation email will be sent to you once your parcel has been sent.

• FREE UK delivery on orders over £50  
• Standard UK postage for orders under £50: £3.95 

We use Royal Mail’s 48 Hour service for all our standard UK orders. 

When your order has been dispatched, we will send you a confirmation email. Your parcel should be with you in 3-5 working days. Please note if a discount code takes your basket below £50, then delivery will be charged at £3.95

Please keep in mind that delivery dates are estimated – sometimes your order may arrive a little earlier or a bit later than expected, delays are rare but if you have not received your order within 7 working days please contact our team.

If you would like to track your order, please go to https://www.royalmail.com/track-your-item

You’ll find a tracking number in your dispatch confirmation email. Tracking information may take 24 hours to be updated.

• Express UK postage for all orders: £4.95 

Order by 2 pm Monday to Friday and you should receive your order in 1-2 working days. (excluding Bank Holidays). Please note any orders placed after 2 pm on a Friday or over a Bank Holiday will be despatched on the next working day.

We use Royal Mail 24 Express Service for all our express UK orders.

When your order has been dispatched, we will send you a confirmation email. Your parcel should be with you within 1-2 working days. (Please be aware delivery times can vary especially during busy periods and cannot be guaranteed).

Fill in the returns section on your delivery note and pop it in the parcel with the unwanted items.

Please make sure garments have not been worn or washed and have all tags attached.

Within your parcel there will be pre-paid returns label, pop this on the front of the parcel and take to your local post office.

Please obtain your receipt from the Post Office as proof of postage.

You have 30 days from the date on your order to return garments to us, for a refund.

Please note postage costs are not refundable unless your item is faulty.

Please use the link below to generate your label;

https://www.royalmail.com/track-my-return#/details/1265

W will process your return within 10 days of receiving the parcel back to us. However, this can be slightly longer during busy periods.

Please allow ten days from the date of your return being sent to us to process your parcel.

If it has been over ten days, please contact our Customer Services team for more information. Can we ask that you have your order number and proof of postage to hand as this will assist the team.

We supply to multiple stockists around the UK and Ireland and each store have their own individual returns and refund policies. Any purchases made in an independent stockist must be returned directly to them for a refund to take place.

You can buy Gift Vouchers online.

They can be purchased in
denominations of £10/£25/£50/£75/£100.

If buying as a gift you have the
option to send straight to the recipient. Just click the ‘I want to send as a
gift’ box on the gift voucher page.

Gift Cards may be redeemed online at
www.lilyandmeclothing.com

Once at checkout, add the gift card code in the ‘Promotional code or Gift card box’.

If your order exceeds the value of the Gift Card, you can pay the remaining balance using a credit or debit card.

Gift Cards cannot be exchanged for cash.​

Your Gift Card is valid for 24 months.

Treat your Gift Card like cash. If it gets lost, stolen, or damaged, we are unfortunately unable to replace it.

To sign in (or create an account, if you don’t already have one) click the ‘Login’ button in the top right corner of our website.

Enter your email address and we will send you a 6-digit log in code to your email account. No need to remember passwords!

Once signed into your account you can change your personal details, email address, name, address etc on your profile page.

You will also be able to see all orders you have placed.